Our services

Advice on commercial excellence, customer relationship and CRM projects (digital transformation)

Customer relationship

Map the customer journey and pain points
Identify promotion or detraction levers by listening to customers and measuring their satisfaction (NPS)
Strengthen loyalty through a unique customer experience and action plans for key customers

Digital transformation projects, CRM and Analytics

Frame, select and implement your CRM project while avoiding pitfalls (feedback and experience) and fostering short-term efficiency
Engage all stakeholders, sales forces, support functions for better customer service (AI assisted like e-mail to case)
Develop relevant dashboards with an Analytics project using the right data

Commercial performance

Implement strategy identifying the gaps to meet objectives and their root causes to activate the right levers of commercial excellence
Motivate sales forces with clear actions, objectives and incentives
Monitor your key indicators to better anticipate and decide with a dashboard adapted to the market and sales cycle (book to bill)

A professional team collaborating around a digital dashboard displaying CRM and analytics data.

A professional team collaborating around a digital dashboard displaying CRM and analytics data.

A team meeting around a table with blueprints and laptops, highlighting collaboration.

A team meeting around a table with blueprints and laptops, highlighting collaboration.

A professional analyzing performance charts on a digital tablet in a modern office.

A professional analyzing performance charts on a digital tablet in a modern office.

Key Projects

customized support to boost your performance

Commercial Performance

Performance analysis projects and commercial strategy projects to deliver objectives with the right levers (price, value, offer, portfolio...)
Sales force organization & sizing projects, leadership and motivation, strengthening of key skills (negotiation, KAM...)
Projects for selecting the right predictive indicators vs. market and business model

Digital projects, CRM and Analytics

Expert customer service projects with AI to improve quality and response time.
CRM projects with priorities adapted to the business context for a good adoption and efficiency.
Analytics projects to set up simple and relevant dashboards to manage and anticipate business trends.

Customer relationship

Customer listening projects and analysis of promotion or detraction levers for an effective action plan
Customer journey mapping projects to manage experience and avoid pain points
Key account plan to improve value creation and develop the business growth

Select KPI and display for a sales dashboard

Select KPI and display for a sales dashboard

A professional team collaborating over digital charts and CRM interfaces in a modern office.

A professional team collaborating over digital charts and CRM interfaces in a modern office.

Graphical representation of data analytics in blue and grey tones

Graphical representation of data analytics in blue and grey tones

A business dashboard displaying clear performance metrics with blue and grey theme.

A business dashboard displaying clear performance metrics with blue and grey theme.

Thanks to Rsquare, our customer management process has become fluid and efficient, a real change.

Lea P.

Close-up of hands typing on a laptop keyboard with analytics charts on the screen.

Close-up of hands typing on a laptop keyboard with analytics charts on the screen.

★★★★★